The Radicati Group - an independent market research firm - has published a whitepaper looking at the role of high fidelity HD Voice services have in business class fixed-mobile-convergent (FMC) services for the Small-to-medium business (SMB).

As the battle for the elusive SMB customer moves into FMC, this whitepaper looks at how HD Voice can differentiate and add value to the network operators' offerings for business subscribers.

Whilst voice services are the backbone of most network operators, the audio fidelity of voice telephony has not improved in over 80 years. With the relentless drive towards high definition services, network operators must address voice quality or risk loosing traffic to higher quality providers.
 
HD Voice has the potential to change voice telephony for ever. With HD Voice conversations are clearer, more precise and more effective. Studies show HD Voice calls last longer than regular fidelity calls, with participants reporting the conversations as being "more natural" and "more comfortable", with less time spent "deciphering" what is being said. 
 
This paper looks at how HD Voice can both, reinvigorate voice telephony, and how it can transform the role of VoIP from a "toll-evasion" option to a real value-added service. Ultimately, this paper looks to answer how network operators can capitalise on the $103 billion dollar opportunity of high fidelity, value-added VoIP services.

read the whitepaper.

communigate hd voice.pdf (424,97 kb)